Yes! You have to wear socks in the soft play areas at SuperZu as it is a health requirement. Socks also provide protection from slide burns to the backs of your ankles and prevent other children from climbing up the slides. If you forget your socks don’t worry! We sell socks at Reception for $3.00.

No. For the health and safety of all our guests SuperZu has implemented a strict “No Outside Food Policy” with the following exceptions:

• refillable water bottles;
• baby food;
• A Birthday Cake if you have booked a birthday party in one of our party rooms.

SuperZu offers full Café facilities.  Only food purchased at SuperZu may be consumed here.  We offer an extensive menu to cater to all patrons – Meatarian, Vegetarian, Vegan etc.  We offer traditional café food, as well as many healthy options.  Our menu options are many, and provide good value.

If you have dietary requirements that mean you must bring your own food, please discuss this with the Duty Manager before entering SuperZu so that it can be approved.

We reserve the right to ask you to remove any food brought into the centre.

No food or drink is permitted in or around the play areas, or the attractions such as the ride-on cars and animals.  Food and drinks must only be consumed in the Café area.  Staff will ask patrons to remove themselves from the play areas if they have food or drinks in the vicinity.  This is for the safety of all patrons, staff and to protect our equipment.

No.  Parents, guardians and carers are responsible for the supervision of their children at all times, and must not leave the centre and leave their children unattended.  If your child is attending SuperZu for a birthday party and you wish to leave him / her for the duration of the party, it is your responsibility to ensure that another parent at the party is aware that you are leaving, and that they have accepted responsibility to supervise your child.

SuperZu provides a safe and secure play environment, and our staff do regular walk arounds to ensure that your children are safe.  However, you are ultimately responsible for your children’s welfare.

SuperZu always has a number of professionally trained First Aid Officers on duty.  Should you or your children require First Aid assistance, please engage a member of our Staff.

No, we do not give pass outs.

Yes!  SuperZu always has experienced, professional and caring supervisors in the play area.  Additionally, SuperZu staff always monitor and do regular walkarounds of the centre to ensure that children are safe.

If you have booked a Birthday Party in one of our Party rooms, you can bring your own cake.

If you wish to have an informal party in the centre (not in a party room) and serve birthday cake, we charge a $10 CAKEAGE fee. We will provide the cake at your requested time and will happily provide plates, spoons and serviettes.

Unfortunately, our freezer space does not allow us to store Ice Cream cakes.  Our apologies.

No!  We encourage everyone to get up and enjoy our massive play structures – including parents and carers.  Our own kids especially love it when we play “Hide and Seek” and “Tiggy” with them!  Adults and older children just need to be aware that there are lots of younger children playing, who are vulnerable to being knocked over by rampaging mums and dads!  Please, take care.

While we encourage everyone to play, SuperZu reserves the right to ask anyone to leave the play area if any of the rules are broken.

Note that we do not encourage children under 2 to enter the larger play structures without direct and constant adult supervision.  SuperZu is a BIG world to explore, and if the younger ones get away from you.…well, it’s into the WILD!

Likewise, the minimum age limit to ride on the cars and robotic animals is 2 years.

Our Toddler Area has a great variety of attractions, rides and slides as well as entertaining and educational toys to play with.  Strictly 2 and under in here please.

Yes, of course.  However, for the safety and comfort of other patrons we would encourage you to bring a more compact stroller if possible.  While at SuperZu, your pram or stroller is your responsibility.

Yes, SuperZu has a dedicated Parent’s Room near the Toddler Play area. The Parents Room has Baby Change Tables, nappy disposal bins and comfortable chairs if you prefer to feed in private.

For hygiene reasons, we recommend that you bring your own change mat.