Changes to SuperZu due to Coronavirus

In order to comply with government mandated restrictions of 50 people, and also to ensure we can sustain our business upon re-opening, we have to make some changes to our service offering:

Change to operating hours.

We will have different Monday-Thursday operating hours during the School Term compared to School / Public Holidays:

School Term

  • Monday – Thursday 9:00am – 3:00pm
  • Friday 9:00am – 5:00pm
  • Saturday 9:00am – 6:30pm
  • Sunday 9:00am – 5:00pm

School / Public Holiday

  • Monday – Friday 9:00am – 5:00pm
  • Saturday 9:00am – 6:30pm
  • Sunday 9:00am – 5:00pm

When restrictions are lifted, we are planning to open until 9:00pm on Friday and Saturday!


Session times during busy periods.

We are introducing session times on weekends, school holidays and public holidays to ensure that as many people as possible can come and enjoy SuperZu. These session times will be:

  • 9:00am – 11:00am
  • 11:30am – 1:30pm
  • 2:00pm – 4:30pm (Saturday only)
  • 2:00pm – 5:00pm (Monday-Friday & Sunday)
  • 4:30pm – 6:30pm (Saturday only)

Play sessions during the school term Monday – Friday will continue to be untimed, however we will still need to comply with restricted numbers when applicable.


Online Booking / Call to Book.

We encourage customers to book in advance to guarantee a play session. As we have very limited capacity due to the restrictions, there will be a lot of competition for places. We are in the process of redesigning our booking system and website to accommodate this and expect bookings to be available from 22 June.


Pricing.

  • $16 per Child (flat rate) per session.
  • $10 per Toddler.
  • $5 per baby (includes complementary Coffee, Tea or regular size bottled drink for parent).

Limited places for supervising adults / guardians.

We request no more than one (1) supervising adult for each paying child. We don’t charge adults to enter SuperZu, but they do constitute a “person” under COVID-19 restrictions, so please understand that we must limit the numbers of non-paying people who attend. We look forward to being able to remove this limit in future.


Limit on numbers in Birthday party.

We have to limit the number of guests and parents we can allow at a birthday party. The maximum total number of people we can allow at a party is 20 – this includes the kids and their parents / supervisors, and it is with a maximum number of 12 kids.

So if you are having 12 kids as guests, you can have up to 8 adults. If you are having 10 kids, you can have up to 10 adults supervising. If you book for the minimum of 8 guests, you can have up to 12 supervising adults.


Limit on number of parties in each session.

We can only accommodate 1 party booking per session.

All party bookings must be booked through SuperZu until further notice.


We will revisit these changes if/when the Government removes restrictions on numbers and will be making further announcements on Facebook and Instagram, and via our website over the next week.

We thank you for your understanding and patience during this time while we implement and manage these changes.

Feel free to email or message us if you have questions.

The SuperZu Team

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